Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"fecb9a409d65a8e8dda52be0797e3d5d7d210466_lout","branding":{"id":"2","key":"test","name":"HarmonicNet Service","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#83877b","headerLinkHoverBGColor":"#83877b","headerBadgeColor":"#83877b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1a1cab85-eb41-46e2-a0c9-180fbe15d5ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmIzZGFlYS03ZjY4LTRjY2MtYWI3MC0zNGE3YTJhMGEwNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhMWNhYjg1LWViNDEtNDZlMi1hMGM5LTE4MGZiZTE1ZDVhYiI6WyJyZWFkIl19LCJleHAiOjE3NzA4MTAzNzgsIm5iZiI6MTc3MDgwOTc3OH0.7acE0_AycYNvRFwmWGfyluFvy8ep9WBIwNt-eN8a0AI&client=d2b3daea-7f68-4ccc-ab70-34a7a2a0a049&mode=fit","logoId":"1a1cab85-eb41-46e2-a0c9-180fbe15d5ab","isLogoAvailable":true,"helpCenterTitle":"Willkommen bei HarmonicNet","sharedPortalName":"Hilfe","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei HarmonicNet","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"test","projectId":10000,"serviceDeskId":2,"name":"HarmonicNet Service","description":"<p>Willkommen!<br> Sie können aus den bereitgestellten Optionen eine Ticket Anfrage auswählen.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"8","name":"Abrechnungsproblem lösen","descriptionHtml":"","callToAction":"Abrechnungsproblem lösen","introHtml":"<p>Probleme mit dem Zugriff auf bestimmte Websites oder Systeme? Wir helfen dir weiter.</p>","icon":10518,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"14","name":"Admin Zugang anfragen","descriptionHtml":"","callToAction":"Admin Zugang anfragen","introHtml":"<p>Zum Beispiel, wenn Sie Jira administrieren müssen.</p>","icon":10513,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[6],"key":""},{"id":"10","name":"Bekomme einen Gast-WLAN-Zugang","descriptionHtml":"","callToAction":"Bekomme einen Gast-WLAN-Zugang","introHtml":"<p>Eröffne einen neuen Request mit der Bitte um temporären WLAN Zugang für Gäste.</p>","icon":10519,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[6],"key":""},{"id":"27","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10521,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[9,4,10],"key":""},{"id":"5","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"<p>Hilfe für allgemeine IT-Probleme und Antworten auf Fragen erhalten</p>","icon":10541,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5,4],"key":""},{"id":"28","name":"Melden fehlerhafter Hardware","descriptionHtml":"","callToAction":"Melden fehlerhafter Hardware","introHtml":"<p>Melden Sie Hardware, die fehlerhaft oder außer Betrieb ist, z. B. einen defekten Computerbildschirm oder einen beschädigten Server.</p>","icon":10512,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[10,5,4],"key":""},{"id":"22","name":"Neue Hardware anfordern","descriptionHtml":"","callToAction":"Neue Hardware anfordern","introHtml":"<p>Zum Beispiel eine neue Maus oder einen Monitor.</p>","icon":10550,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"18","name":"Neue Mitarbeiter einarbeiten","descriptionHtml":"","callToAction":"Neue Mitarbeiter einarbeiten","introHtml":"<p>Erfrage einen neuen Zugang für einen neuen Kollegen.</p>","icon":10516,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[6],"key":""},{"id":"20","name":"Neue Software anfordern","descriptionHtml":"","callToAction":"Neue Software anfordern","introHtml":"<p>Wenn Sie eine Software-Lizenz benötigen, erstellen Sie hier eine Anfrage.</p>","icon":10547,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[5,9],"key":""},{"id":"16","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"<p>Erfrage einen neuen Zugang für ein System.</p>","icon":10517,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6,4],"key":""},{"id":"25","name":"Neues Mobilgerät","descriptionHtml":"","callToAction":"Neues Mobilgerät","introHtml":"<p>Brauchen Sie ein Mobiltelefon oder muss es ersetzt werden? Sagen Sie uns einfach Bescheid.</p>","icon":10534,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[5],"key":""},{"id":"12","name":"VPN zum Büro einrichten","descriptionHtml":"","callToAction":"VPN zum Büro einrichten","introHtml":"<p>Sie benötigen externen Zugriff auf Ihre Arbeitsumgebung? Lassen Sie es uns wissen.</p>","icon":10526,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[6,4],"key":""},{"id":"29","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"<p>Zum Beispiel das Upgrade eines Servers (VPN) oder einer Anwendung (Jira)</p>","icon":10528,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[10,9],"key":""},{"id":"24","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"30","name":"Untersuchung eines Problems","descriptionHtml":"","callToAction":"Untersuchung eines Problems","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10520,"iconUrl":"https://harmonicnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Allgemeine Anfragen"},{"id":5,"name":"Computer"},{"id":6,"name":"Logins und Accounts"},{"id":9,"name":"Anwendungen"},{"id":10,"name":"Servers und Infrastruktur"}],"orderMapping":{"6":[8,14,10,18,16,12],"9":[29,27,20],"10":[29,27,28],"4":[27,5,28,16,12],"5":[5,28,22,25,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HN001","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmIzZGFlYS03ZjY4LTRjY2MtYWI3MC0zNGE3YTJhMGEwNDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4MTA5NzgsIm5iZiI6MTc3MDgwOTc3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ogFJr6SXptFDZnwQynosCgZ_AQHmAdpS1k1ZTGnxKCU","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d2b3daea-7f68-4ccc-ab70-34a7a2a0a049","tokenDurationInMins":20}},"sharedPortal":{"name":"Hilfe","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}